Get Educated and Get a Great Result

Get Educated and Get a Great Result

Posted by webmaster in blog
Revolvashade Umbrella

A beautiful Revolvashade installed beside a swimming pool.

One thing I’ve learnt over the years of selling umbrellas is that when someone is considering spending $1000+ on an umbrella they usually do a lot of research. The surf the web, call up various suppliers, ask hard questions and generally get themselves educated. The husband and wife who visited us last summer to purchase this beautiful Revolvashade Umbrella were one of the best examples of this. They visited our showroom on a Saturday morning and boy had they had done their research! Right away, they began asking a series of very specific questions that you wouldn’t expect someone who didn’t know their stuff to ask. The asked about how the teflon was impregnated into the canvas and if this accelerated UV degradation. They asked if they could get a larger baseplate instead on the standard size because they wanted it to fit across two tiles instead of one. Fortunately I was able to answer all their question except for one. That question was about changing something with the manufacturing process. I said that I’d call the factory manager first thing Monday morning and find out that piece of technical information and call them. That’s what I did and when I had the exact piece of information they needed, I called them and they gave me the order.

This is a great way to do business and I encourage all our customers to ask hard questions and really educate themselves in what they want and what they are going to get. Here at Shade Australia we consider ourselves the best in the business when it comes to knowing our products and we are here to answer all your questions and offer a highly professional service right from your first contact through to final delivery.

17 Aug 2013 no comments

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