Returns Policy

At Cantilever Umbrellas, you can shop with confidence as we believe in providing you with the utmost satisfaction with your purchased product. If you are not completely happy with your product and wish to return it, please contact us within 7 days of purchase for a full refund – this does not include our made-to-order items. Naturally the goods that are to be returned must be undamaged, in new condition and be returned in their original packaging.

To make this process as simple as possible, please follow these steps:

1. Print this Return/Damaged Goods Form

2. Fill in appropriate details to your situation

3. Repack the goods in their original packaging and enclose the Returns Goods Form

4. Put a label on the goods with the following details:

Return/Damaged Goods Department

Shade Australia Pty Ltd

17 Norwich Rd


NSW Sydney Australia

5. Contact our office at 1800 155 233 or and we will organise a freight company to come collect the goods from you

6. The return freight will be at cost

7.  Inform us of the consignment note number on your order